Terms & Conditions
These Terms and Conditions will be part of the contract between the customer and Oh My Pom Pom.
Contract of Sale
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order we will send you an e-mail confirming receipt of your order, with the details of your order.
The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for.
The ownership remains with Oh My Pom Pom until the complete payment of the order has been made.
Prices, Availability & Promotions
All prices are given in Pound Sterling (£) are inclusive of VAT. Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.
Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled.
All products are handmade to order, if we are unable to fulfill your order we will contact you as soon as possible and give you the option of selecting an alternative product or choosing a refund.
You can only use one promotion code per order. Note that some codes may only be valid for certain items and the majority of codes will have an expiry date. In situations where a free gift or bundle are applicable, we are only able to fulfill while stocks last.
Please note the terms and conditions of each promotion may vary, so make sure you check when you receive any codes. From time to time, we may give you a promotion that you can use to reduce the price of specified products or to redeem a free gift. Remember, it’s up to you to enter the code at checkout!
If you receive a unique promotion code that is meant just for you please keep it secret and don’t let anyone else use it or abuse it. If we think there is or has been a misuse of a promo code in any way, we will cancel your promotion code and/or suspend or even close your account.
Orders will be subject to usual VAT charges
Mainland UK delivery
Delivery cost is £3.50 for all orders.
Please see our FAQ page for further delivery information.
Full payment must be received for your order before it is dispatched.
Once an item has been handmade for you, cancellation or return will no longer be valid. To avoid any disappointment, please check product listings carefully to confirm if an item can be cancelled, or returned before you place your order. Please refer to our FAQ page for our returns policy.
Display on the Website
We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.
All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.
This website uses two kinds of cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.
Session cookies are temporary cookies that only remain for the duration of your website visit. We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit.
Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.
By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.
We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.
Privacy & Safety
Your privacy is very important and we promise to look after the personal information we hold and keep it secure. This page is to explain what personal data we collect.
How do we collect information from you?
We collect information when you use our website; for example, when you contact us about products or services, when you create an account with us and make a purchase, and if you choose to receive our email newsletters.
What information do we collect about you?
When you register with us or place an order for our products we collect information from you. Some of this information is required for us to complete and deliver your order; other information may be voluntary. We also collect information if you voluntarily complete customer surveys, provide feedback or participate in competitions. We collect website usage data using cookies. If you submit credit/debit card details to make an online purchase, we do not keep a record of these payment details.
The information we collect might include your name, email address, home address, IP address and information about pages you access and requests you make on our website.
How will we use this information about you?
We will never sell your information to third parties or share your information for marketing purposes with any other company, unless you have specifically told us you are happy for us to do so. We collect information in order to process your order, manage your account and (if you agree to this) to email you about special offers and products we think may be of interest to you. You can unsubscribe from receiving these emails at any time via links at the bottom of every email newsletter.
We use the data we collect from the website to personalise your return visits to the website and (if you choose to receive email newsletters) to personalise the content we send you.
Where necessary, we may share information such as name, delivery address and contact information with our shipping partners so that your order can be delivered to you. We work with selected couriers and they will only use this data for the purpose of delivering your order and contacting you if required in the process of delivery.
Marketing & Communications
We would like to send you information about special offers, products and services that we think will interest you. For this purpose we offer the option to subscribe to email newsletters. This is not required, and you can opt out of receiving these at any time. If you do choose to receive email newsletters, we will take your email address and ask your consent to send emails to you. The emails we send will contain details of promotions, special offers, launches etc. If you have placed orders with us, we will use that data to ensure you receive emails that are relevant to you (for example featuring types of products and offers that we think you will be interested in etc.). You may at any time opt out of this. Every email we send contains a link to unsubscribe at the end.
Access to your information and making corrections
You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please email:
We want to make sure that your personal information is accurate and up to date. You may at any time ask us to correct or remove information we hold on you.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, please visit www.aboutcookies.org.
You can choose to set your website browser not to accept cookies (the above website will tell you how to remove existing cookies from your browser). Please be aware that in a few cases some of our website features will not function as a result.
- Credit / Debit Cards